Returns & Exchanges

Furniture Return Policy

NATIVA offers high quality products at the very best value possible and we want you to be completely satisfied. If a product fails to meet your expectations, our design consultants and customer care team will work to come to a reasonable and expedient solution. Customers are responsible for all costs and arrangements of any and all returned merchandise. Special orders and custom goods are non returnable under any circumstances. Custom orders, standard products in upcoming shipments orders and in stock items can be cancelled within 10 days from the time of purchase only. A 7.5% cancellation fee applies to any cancellation if payment has been made with credit card on purchases over $500.-. NATIVA keeps the right to reject any return order on damage merchandise. NATIVA customer care will work diligently to resolve any product issues or concerns you may have with your purchase. NATIVA uses outside shipping companies experienced in furniture delivery for deliveries outside of our immediate geographical area. All merchandise is carefully inspected prior to being packaged for shipment. Shipping claims must be settled with the delivering carrier. NATIVA will assist you with necessary documentation to support your claim. You, as the co-signee, must inspect shipments upon receipt and document any damages on shipping paperwork, and preferably capture with digital images. Do not sign for and accept receipt in good condition without prior inspecting your merchandise. If you have any questions about our return policy, please call us at 866-6NATIVA

Shipping & Delivery

NATIVA HOME DELIVERY — We ensure that your purchases will arrive in your home safely and in a timely manner. Once your merchandise arrives in our warehouse, our warehouse manager will contact you to arrange delivery. The NATIVA Delivery Service includes a team of trained professionals who will assemble merchandise if needed and place furniture in desired room(s). If you need to change your delivery date, please contact one of our stores no later than 2 days prior to the established date. Returned checks are subject to a $25 fee. SHIP-OUTS — For deliveries outside our “local” delivery area, NATIVA uses outside shipping companies experienced in furniture delivery. All shipments are paid in full before leaving our warehouse. All merchandise is carefully inspected prior to being packaged for shipment. Shipping claims must be settled with the delivering carrier. NATIVA will assist you with necessary documentation to support your claim. You, as the co-signee, must inspect shipments upon receipt and document any damages on shipping paperwork, and preferably capture with digital images. Upon shipment arrival in your area, the outside shipping company will contact you to schedule final delivery. FITTING IN YOUR HOME — For local clients, our design consultants will work with you to ensure that you have selected the appropriately scaled pieces for your home, office, or place of business. For clients outside our trading area, the client is responsible for ensuring that furniture will fit not only in the desired room, but also through doorways, elevators, or stairways. Outside shipping drivers will NOT take furniture back to our warehouse that doesn’t fit in your home or office. CUSTOMER PICK-UPS ~ You may pick up your merchandise at our warehouse facility in San Diego when arrangements have been made in advance. You are responsible for bringing blankets and rope to protect and secure your purchases in or on your vehicle. Make sure your vehicle is large enough to hold your purchase. You are responsible for the safe transportation of merchandise after it is loaded in or on your vehicle. NATIVA does not claim responsibility for damages occurring to any items picked up at any NATIVA location. MERCHANDISE AVAILABILITY ~ We make every effort to stock our merchandise so you can receive your order as soon as possible. Occasionally, we may experience vendor delays. In the event of a delay, we will keep you informed on the progress of your order.